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Bilingual Customer Service Agent with diverse experience in telecom and retail
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Competencies
Effectively communicates technical and service-related information to diverse customer bases.
Provides professional support through phone interactions in a bilingual environment.
Troubleshoots and assists customers with service issues related to telecommunications.
Fluent in English, used extensively for customer communication and support.
Utilizes office software packages to manage customer data and documentation.
Education
Languages
Summary
Bilingual customer service agent experienced in the telecom and retail sectors, skilled in technical support, customer retention, and communication.
Key Achievements
- Handled calls from various US states providing payments and technical assistance at Telat
- Managed customer service and retention calls for a shoe brand and its membership program at conempathy
- Maintained clear communication of membership benefits to enhance customer engagement
Experience
Bilingual Agent
Received calls from the United States from various states to take payments and provide technical assistance with the service provided by Telat to prisons in the United States.
Bilingual Agent
Taking customer service and retention calls for a shoe brand and the membership that the brand offered., Keeping customers informed about all the benefits of membership.