Brayan - Bilingual Customer & Technical Support Agent with diverse experience
Summary
Bilingual customer and technical support agent with proven ability to handle multiple interactions, verify legal documents, and maintain high standards of service quality.
Key Achievements
- Maintained quality standards and transparency in all client interactions
Skills
Provided support to users via email, chat, and calls, ensuring quality and transparency.
Assisted users with technological applications and legal documentation, often under pressure.
Validated legal documents for users applying to a global mobility agency.
Managed multiple interactions simultaneously and adapted to different requests.
Collaborated with teams in high-pressure environments, supporting overall service delivery.
Languages
Experience
Bilingual Agent
Teleperformance
Validating legal documents for users who applied to be partners of a globally recognized mobility agency, Supporting verifications by means such as emails, chats, calls and tickets, Maintaining quality standards and transparency with the user.
Bilingual Chat Agent
SITEL
Providing technical support and user service with technological applications and legal documentation whenever necessary., Handling 3 active interactions at the same time, Working under pressure and in different requests without any problem.
Education
Mathematician
Mathematician
Systems Engineering
Systems Engineering