Brenda Elizabeth Garcia Lugo
Customer Service & Tech Support Specialist with diverse client handling experience
- Handled diverse customer inquiries via phone, chat, and email at Teletech, ensuring guest satisfaction.
- Provided technical support and sales assistance for Verizon, including cross-selling upgraded plans.
- Managed platform operations and social media engagement for Inova, resolving customer concerns effectively.
Customer Service
Avanzado
Delivered customer support and solutions across hospitality, telecom, and e-commerce platforms.
Technical Support
Intermedio
Assisted clients with technical issues related to phone services and digital platforms.
Sales
Intermedio
Engaged in cross-sales activities by recommending plan upgrades and managing sales processes.
Communication Skills
Avanzado
Effectively communicated with customers through calls, chats, emails, and social media.
Languages
English
Advanced
Spanish
Advanced
04/10/2022 - 10/13/2023
Customer service representative
Teletech (booking.com)
I attended phone calls, chats and emails regarding issues with hotel reservations., I was in charge of taking care of the guest and provide a resolution.
01/9/2022 - 03/31/2022
Tech support, sales and customer service representative
Tech Mahindra (Verizon)
I provided tech support and customer service to people having issues with their phone line and tv services., I also did cross-sales within calls offering upgrades to their current plans.
08/12/2019 - 12/16/2022
Customer service and sales agent
Inova (Skoon and MaxiClimber)
I was in charge of their platform in Amazon., I regulated their social media and provided solutions to customers concerns.
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