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Brincly

ICT Help Desk Agent

Contact

Republic of Cameroon, CM
Open to remote
Available on CazVid
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Competencies

TCP/IP

Demonstrated experience with TCP/IP.

DNS

Demonstrated experience with DNS.

DHCP

Demonstrated experience with DHCP.

OSPF

Demonstrated experience with OSPF.

VLANs

Demonstrated experience with VLANs.

Education

Bachelor of Science, Cyber Security
Landmark Metropolitan University Institute
Completed 2024

Summary

ICT Help Desk Agent open to new opportunities

Experience

Network Administrator

Landmark Technologies
Aug 2024 - Jul 2025

Installed, configured, and maintained routers, switches, and wireless access points across the company network.. Monitored network performance and responded to connectivity issues, reducing average downtime through proactive troubleshooting.. Managed IP addressing schemes including DHCP configuration and DNS records for internal and external services.. Assisted in implementing network security policies, including firewall rules and access control lists (ACLs).. Supported end users with hardware and software issues, serving as first point of contact for IT helpdesk requests.. Documented network topology, configurations, and incident logs to maintain up-to-date IT records.. Performed routine preventive maintenance on networking equipment to ensure system reliability.

Skills

TCP/IPDNSDHCPOSPFVLANs
Published on CazVid - Aug 26, 2026
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