Bryan Cuadra
Customer Service and Scheduling Specialist with 5+ years in healthcare and hospitality
- Provided courteous customer service and support for healthcare appointments at Oclinicals and Texas Digestive Disease Consultants.
- Handled inbound and outbound calls for scheduling colonoscopies and endoscopies, ensuring patient inquiries were addressed efficiently.
- Delivered effective reception and scheduling services for spa guests at Graton Resort & Casino, managing appointment bookings and guest interactions.
Troubleshooting
Intermedio
Utilized troubleshooting skills to resolve customer issues during support and sales interactions.
Customer Service
Avanzado
Provided prompt and courteous support to customers in healthcare and hospitality settings.
Scheduling
Intermedio
Managed appointment scheduling for medical procedures and spa services via phone and other communication channels.
Inbound Sales
Intermedio
Handled inbound sales calls to address customer needs and promote services.
Customer Support
Intermedio
Provided assistance and information regarding procedures and services across multiple roles.
Languages
English
Fluent
Spanish
Native
June 2019 - August 2022
Customer service
Sitel
Troubleshooting, Inbound Sales.
September 2022 - August 2023
Scheduler/Customer service
Oclinicals/Texas Digestive Disease Consultants
Provide prompt, efficient, and courteous service to customers., Provide instructions and information about colonoscopies and Endoscopies to patients, Assist with any questions regarding the procedures, Inbound or outbound calls to schedule appointments for colonoscopies and Endoscopies
March 2024 - July 2025
Spa Receptionist
Graton Resort & Casino
Provide efficient and courteous customer service., Assist with scheduling appointment for Spa Guests., Inbound and outbound calls
Colegio Autonomo Nicarao
High School
Completed 2017
UCA Language Institute
English Course
2018
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