Miami, Florida, United States Available for Remote Work
Customer Service and Sales with 3+ years of versatile experience
Managed upsale calls and technical support at Concentrix HN
Scored sales for a hotel booking travel agency at Allied Global
Dispatched technicians and scheduled appointments at 24/7 Pro Locksmith LLC
Customer Service
Intermediate
Provided support and assistance to customers across multiple roles.
Sales
Intermediate
Made inbound and outbound sales calls, securing bookings and sales.
Dispatching and Scheduling
Intermediate
Coordinated appointments and dispatched technicians efficiently.
Technical Support
Intermediate
Handled technical support inquiries during customer interactions.
2017 - 2020
Call Center Representative
Concentrix HN
Managed Upsale calls, Technical support, Customer service
2021 - 2022
Sales Specialist
Allied Global
Inbound and Outbound calls, Scored sales for hotel booking travel agency in the USA
2022 - 2023
Dispatch for locksmithing
24/7 Pro Locksmith LLC
Dispatch tech, Set appointments, Customer service
🎓
Manuel Bonilla Institute
High School Degree
Completed 2012
🎓
Pedagogical University of Honduras
English Teacher
Completed 2018
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