BURNZ - Technical Support Specialists

Demonstrated experience with Customer Support.

Demonstrated experience with Technical Troubleshooting.

Support peripheral devices such as receipt printers, kitchen printers, barcode scanners, cash drawers, and card readers.. Troubleshoot POS software and hardware issues, including terminals, workstations, and back-office systems. Diagnose and resolve network and connectivity issues affecting POS operations.. Assist with installation, configuration, and upgrades of POS software and hardware.. Support payment processing systems, credit card terminals, and merchant service integrations.. Perform remote diagnostics and guide customers through troubleshooting procedures.. Manage database maintenance, backups, data transfers, and system recovery when necessary.. Escalate complex issues to engineering or development teams while maintaining customer communication.. Document support cases, resolutions, and troubleshooting steps accurately.. Train customers on POS features, reporting tools, and best practices.

Diagnose problems related to Optical Network Terminals (ONTs), routers, Wi-Fi networks, and customer equipment.. Troubleshoot fiber internet connectivity issues, including slow speeds, intermittent connections, and service outages.. Perform remote line testing and analyze network performance to identify root causes.. Assist customers with router configuration, Wi-Fi optimization, and device connectivity.. Escalate network, infrastructure, or field-service issues to the appropriate teams when necessary.. Support service activations, installations, and account-related inquiries.. Educate customers on proper equipment setup and best practices for maximizing internet performance.. Document troubleshooting steps, resolutions, and customer interactions accurately.. Meet customer satisfaction, quality assurance, and service-level targets.

Provide technical support with their Iphone and android phones and proactively upsell device insurance based on our customers' needs.

Support Customer with their TV, Internet and Home phone Billing concern.. Support Customer changing rate plans and packages via online.

Support Customer in satellite TV programming and TV Troubleshooting.. Support Customer in tracking their package through Online shopping.

Handled customer inquiries, complaints, and cancellation requests.. Retained customers through relationship building, problem resolution, and value-based recommendations.. Educated customers on products, services, and available promotions.. Consistently met retention, customer satisfaction, and performance goals.. Identified customer concerns and provided effective solutions to improve satisfaction.

Diagnosed and resolved connectivity, network, and service-related issues.. Assisted customers with mobile service inquiries.. Handled billing concerns and account updates.. Educated customers on products, features, and service plans.. Maintained accurate records of customer interactions and resolutions.. Consistently met customer satisfaction, quality assurance, and performance targets.

Diagnosed and resolved technical issues related to connectivity, devices, and network services.. Assisted customers with inquiries regarding wireless services.. Handled billing disputes, payment processing, and account updates.. Processed new service activations, plan changes, upgrades, and cancellations.. Educated customers about products, features, and service options.. Escalated complex technical or account-related issues to specialized departments.. Maintained accurate documentation of customer interactions and resolutions.. Achieved performance goals related to customer satisfaction, quality assurance, and first-call resolution.

Support Customer in satellite TV programming.. Assist customer changing TV plans and services.

Support Local Customer in wireless network communication.

Install, configure, and maintain operating systems such as Windows and related software applications.. Troubleshoot and resolve desktop, laptop, and workstation hardware issues.. Diagnose and resolve software errors, application crashes, and performance issues.. Provide technical support via phone. Perform system updates, software deployments, backups, and data recovery.. Document support tickets, resolutions, and technical procedures.

Member of sales force assigned in selling Autoloadmax in Bicutan area.

In – charge in the configuration of guest’s connection to internet.. Support the customer service for video on demand configuration.. Expert in troubleshooting computer hardware.