businessjet28 - Customer Support Representative

Demonstrated experience with HubSpot.

Demonstrated experience with Zendesk.

Demonstrated experience with Slack.

Demonstrated experience with Zoom.

Demonstrated experience with Google Meet.

Handled over 45 customer inquiries per day through live chat and email channels, maintaining a 94% customer satisfaction rating.. Diagnosed and resolved client technical and account-related concerns, reducing average ticket resolution times by 2%.. Monitored and evaluated recurring customer feedback trends, delivering actionable recommendations to the product team that improved overall platform user experience.

Assisted customers with enquiries, complaints, product information, and service-related issues.. Identified customer needs and provided appropriate solutions based on available information.. Used computer systems and digital tools to manage customer information and service requests.. Troubleshot basic technical and account-related issues.. Communicated clearly and professionally with customers through verbal and written channels.. Followed up on outstanding customer issues to support timely resolution.. Maintained accurate documentation and records.. Worked effectively both independently and as part of a team.. Consistently demonstrated professionalism, patience, reliability, and attention to detail.