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Competencias
Experiencia demostrada en Spanish–English Medical Interpretation.
Experiencia demostrada en Video Remote Interpretation (VRI).
Experiencia demostrada en Over-the-Phone Interpretation (OPI).
Experiencia demostrada en Consecutive Interpretation.
Experiencia demostrada en Patient–Provider Communication.
Educacion
Experiencia
Operations Coordinator
Managed 80–120 weekly interactions with U.S.-based customers through phone, email, and chat in a fully remote environment., Resolved escalations and coordinated with 4+ departments across multiple time zones to ensure timely issue resolution and communication accuracy., Improved internal communication workflows, contributing to faster case resolution and reduced recurring operational issues.
Medical Interpreter (Spanish–English)
Provided consecutive Spanish–English interpretation during virtual healthcare appointments involving medications, symptoms, follow-up care, and insurance-related communication., Supported approximately 15–25 remote interpretation sessions weekly while maintaining HIPAA compliance and confidentiality standards., Delivered accurate and culturally sensitive communication between patients and healthcare staff during real-time interactions.
Legal Operations Assistant
Supported attorneys across 20+ active legal cases involving documentation, scheduling, and client coordination., Managed confidential records and maintained organized, audit-ready case files under strict deadlines., Assisted with administrative processes and communication follow-ups for multiple clients simultaneously.
Accounting Operations Assistant
Maintained and reviewed financial records for 50+ accounts and administrative transactions., Identified discrepancies before final reporting stages, improving documentation accuracy and internal reporting processes., Processed sensitive financial information following structured compliance and documentation procedures.