Profesional en administración, marketing y comunicación, bilingüe y con experiencia en gestión de proyectos, comunicaciones, redes sociales y atención al cliente en entornos remotos y presenciales.
Aplicó habilidades administrativas en tareas de gestión de documentos, datos y comunicación remota.
Diseñó y ejecutó campañas de marketing, eventos y contenidos en redes sociales para diferentes clientes.
Utilizó habilidades de diseño para crear materiales visuales y contenido promocional.
Creó y gestionó contenidos para redes, siguiendo campañas y estrategias digitales.
Inversiones Recopa SAC
Point of contact for both prospective and existing clients via phone, email, and text, delivering prompt and high-quality customer service, addressing client inquiries and ensuring timely follow-up and resolution., Managed internal administrative tasks, ensuring timely and accurate execution of processes., Utilized digital platforms, corporate email, and administrative systems for daily task management., Handled data entry and uploading of documents and files across different platforms., Created and edited documents and written content using artificial intelligence tools., Maintained clear communication and task tracking in a fully remote setting.
Corporación Americana de Desarrollo - CAD
Evaluated existing communication channels to ensure messages are effectively delivered., Wrote press releases or other media communications to promote clients., Collaborated with design team members on layout of brochures, newsletters and other collateral., Developed content for social media posts, including posting content regularly., Executed promotional campaigns across multiple social media platforms.
Hexagon PPM - Venezuela
Planned and executed events., Issuing invoices., Maintained an up-to-date database of customers' contact information., Assessed projects against budgets and timelines, keeping team and assignments on task., Conducted research to determine ideal markets for products and services.
Bachelor Degree
Diploma
Highschool diploma
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Brindó atención efectiva a clientes vía telefónica, email y plataformas digitales, asegurando satisfacción.
Publicis Groupe - Venezuela
Coordinated with field sales teams to ensure successful execution of trade marketing plans across channels., Assisted in developing training material for field sales staff on points-of-sales., Identified opportunities for improvement and suggested solutions based on data analysis conducted regularly., Developed trade marketing strategy, media plans, content plans, and communication ecosystem with agents., Discussed reports by category, brand, and customer with professionals to identify channel opportunities., Developed and implemented trade marketing strategies to increase sales volume.
ASAP Venezuela, C.A.
Assisted in the development and implementation of marketing campaigns., Conducted customer satisfaction surveys and reported findings., Edited and proofread blog posts before publication., Edited posts for clarity and grammar before publishing., Developed content for social media posts.
Multicine Las Trinitarias, C.A.
Analyzed marketing information and translated it into strategic plans for store operations., Participated in professional development opportunities related to promotion strategies., Managed budgets related to promotion projects and Issuing invoices., Identified potential partners for joint promotion efforts with other businesses., Identified target markets and developed strategies for product promotion.
