Carlos - IT Infrastructure and Security Manager with 10+ years of experience in Telecom and Automotive sectors

Designed and deployed SD-WAN solutions and implemented VPN over SD-WAN to improve connectivity and reduce downtime.

Provided L1 and L2 technical support to users, servers, and network systems, including inventory management and supplier coordination.

Managed information security tools such as BitDefender, Fortinet, and Symantec antivirus to protect IT assets.

Led operational oversight at Grupo Autofin, including resource allocation, process standardization, and team collaboration.

Implemented RedHat, mail servers, ticket systems, and achieved ISO 9001:2008 certification for IT processes.

Oversaw day-to-day operations to meet performance, quality, and service standards., Contributed to customer loyalty by handling their complaints with empathy and promptness., Strengthened professional ties with the team, promoting a collaborative and harmonious work culture., Contributed to...

Design and implementation of SD-WAN Fortinet achieving 99.97% availability., 50% reduction in LAN to LAN telecom costs with switch to dedicated links., Implementation of VPN over SD-WAN achieving less time away from the group's companies., Implementation of monitoring tools for proactive...

L1 and L2 support to users, servers, and networks., Inventory management with Altiris; coordination with suppliers for warranty and RMA.

RedHat implementation, mail server and Fortinet/Symantec antivirus., ISO 9001:2008 certification in IT processes; Implementation of the ticket system.