Carlos

Experiencia demostrada en Phone Support.

Experiencia demostrada en Email Support.

Experiencia demostrada en Chat Support.

Experiencia demostrada en CRM Software.

Entered survey and call data accurately into medical research databases., Conducted outbound calls to verify interest in cancer detection tests., Ensured data integrity by reviewing recorded conversations., Maintained confidentiality of sensitive client information., Assisted in selecting candidates for follow-up based on survey criteria.

Performed cold calls to residential leads offering roof repair and replacement services., Booked qualified appointments for field sales agents based on customer interest and eligibility., Updated CRM systems with lead responses, notes, and scheduling details., Followed up with potential clients to nurture leads and boost conversion rates., Maintained strong knowledge of roofing services to answer customer questions effectively.

Provided support to U.S. customers via phone, email, and chat for product and service inquiries., Processed orders, managed returns and refunds, and resolved technical issues., Maintained accurate customer records and followed up on unresolved cases., Collaborated with internal teams to escalate and solve complex customer needs., Contributed feedback to improve service processes and client satisfaction.