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Investigador de Fraudes con experiencia en análisis multilingüe y riesgo
Contacto
Competencias
Realizó investigaciones de riesgos y fraudes en plataformas de comercio digital, identificando tendencias y minimizando riesgos.
Brindó asistencia técnica y atención en múltiples idiomas, atendiendo dudas y resolviendo problemas de usuarios finales.
Supervisó y coordinó equipos de soporte, gestionando escaladas de problemas y optimizando flujos de trabajo.
Manejo fluido de español, inglés, italiano y sueco, facilitando comunicación en contextos internacionales.
Recopiló y analizó datos para mejorar procesos y detectar patrones relevantes en diferentes roles.
Educacion
Idiomas
Resumen
Profesional con experiencia en investigación de fraudes, soporte técnico y gestión de equipos en entornos internacionales y multilingües.
Logros Clave
- Investigó actividades sospechosas en Amazon, identificando patrones de fraude y tendencias emergentes.
- Brindó soporte técnico y atención al cliente en múltiples idiomas, mejorando la experiencia del usuario.
- Lideró equipos de soporte y gestionó escaladas, optimizando procesos y resolución de incidencias.
Experiencia
Chargebacks Investigator
Investigated suspicious buyer activity and behavior that could pose a risk to Amazon, its buyers, or merchants., Communicated via email with buyers plus other external and internal customers to make informed decisions about risks., Identified new fraud patterns and trends. Took appropriate action to identify and minimize the risk posed by such trends., Participated in other special projects/assignments as necessary., Achieved weekly productivity and quality standards for investigations., Performed investigations in Italian, English, and Spanish.
Technical Support Agent
Helped Avon employees with technical support for their applications., Gathered customers’ information and determined the issue by evaluating and analyzing the symptoms to find the root cause for proper troubleshooting and issue resolution., Delivered service and support to end-users using and operating automated call distribution phone software, via remote connection., Interacted with customers to provide and process information in response to inquiries, concerns, and requests about products and services., Identified and escalated priority issues per Client specifications., Redirected problems to appropriate resource., Accurately processed and recorded call transactions using a computer and designated tracking software.
E-mail Customer Service Support (Italian)
Provided e-mail support for Italian and US clients with their questions in the Italian and English language.
E-mail Customer Service Help Desk Supervisor
Provided support to a team of agents who reported directly to me as well as clients with their questions, managing escalations, run reports, etc.
Private Swedish Teacher
Swedish professor as a second language to students who wanted to travel or study a college degree in Sweden.
Customer Service Help Desk Agent (Online Medical Company)
Primary function was the verification and creation of orders for medication for US users through the company’s online platform.