Carlos

General Manager

Revived hotel operations post-COVID by reestablishing OTA affiliations and improving pricing strategies.. Led quality control of room and F&B inventories and enhanced direct sales and digital presence.. Streamlined reservation processes and guest service standards.

Hospitality Consultant

Designed operational framework, menus, and marketing strategies for a new hotel.. Advised on admin structure and staff training programs.

Chief Operating Officer (COO)

Developed operational systems for two hotels, trained executives, and led SIECA international event.. Designed and implemented high-end F&B menus and service flows.

General Administrator

Managed cruise ship docking logistics and ground operations.. Represented Guatemala in international cruise industry conventions.

CEO

Directed eco-tourism and cruise passenger excursions.

General Manager

Managed a 76-unit resort with marina and convention center.. Increased revenue metrics (ADR, RevPAR) and negotiate and hosted cruise passenger excursions.. Design all menus and set all A&B cost controls.

Oversee design and construction.. Design and implement pre and post opening operations.

General Manager (Consultant)

Converted family business into a professional hospitality operation.. Increased sales by 56%, cut F&B costs, and freed 2/3 of property mortgage.

Presidency Assistant & GM – Hotel Princess San Pedro Sula

Led hotel opening in Honduras; coordinated room operations, F&B, and sales launch.