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Carlos Alfredo Rodriguez Aguilera

San Pedro Sula, Cortés Department, Honduras

Customer Service Agent with mentorship experience in telecommunications and technology sectors

  • Supported multiple campaigns including Experian, T-Mobile, GrubHub, and Xfinity/Comcast, demonstrating adaptability across industries.
  • Mentored new agents, fostering skill development and team cohesion in a dynamic support environment.
  • Provided customer service and problem resolution, maintaining positive client relations and adherence to campaign standards.
Customer Service
Advanced
Delivered support across various campaigns, ensuring customer satisfaction and issue resolution.
Mentoring
Intermediate
Guided new team members, enhancing their ability to handle customer interactions effectively.
Leadership
Intermediate
Supported team functions by coaching and mentoring peers within a customer support setting.
Problem Solving
Advanced
Resolved customer issues efficiently, contributing to high campaign satisfaction scores.
Emotional Intelligence
Intermediate
Applied empathy and patience to manage customer interactions and support team collaboration.

Languages

Spanish
Fluent
English
Fluent
See Full Skillset on CazVid
August 7th 2015 - February 23rd 2026
Agent and Mentor
Startek
Supported multiple campaigns including Experian, T-Mobile, GrubHub, and Xfinity/Comcast.
View Complete Work History
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ITSPS (Instituto Tecnico de San Pedro Sula)
Technical High School Diploma
Completed 2013
See Education & Certifications
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