Experienced in technical support, customer service, and team coordination within digital platforms and advertising environments.
Delivered technical support and assistance to website creators and customer care agents.
Managed schedules, team assignments, and administrative tasks to support operations.
Analyzed customer interaction data, identified trends, and generated reports for improvement strategies.
Participated in campaign creative processes, including briefings and copywriting, for advertising clients.
CW PARTNERS MESOAMÉRICA
Duty distribution for graphic design and outdoor departments., Advertisement work orders supervision and follow-up., Participation in campaign creative process, briefing and copy writing., Contact with communication media including radio, television, outdoor and influencers., Purchase control and contact with providers.
TELUS INTERNATIONAL
Technical support for website creators in Wix throughout setup, launch and growth state, including marketing strategies like Search Engine Optimization, Email Marketing, Google Ads and e-commerce platforms.
WIX EXPERT AGENT
Technical support and assistance through slack for customer care agents during their interactions with website creators., Assistance for trainers during new training waves and covering for team leader’s vacations.
WIX EXPERT AGENT LEAD
Additional administrative tasks like schedule creation, project assignment and team members distribution ensuring the coverage of all administrative requests in order to support operation.
BACHELOR ́S DEGREE IN COMMUNICATION SCIENCES
BILINGUAL SECRETARY
Handled contact with various media outlets and managed advertisement work orders.
CUSTOMER EXPERIENCE ANALYST
Perform quality evaluations on expert interactions., Analyze data to identify trends, root causes and insights., Create strategies for improvement and track performance metrics., Prepare reports and collaborate with teams through engaging activities., Monitor KPIs related to customer satisfaction.