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Andrea Carolina Zapata Díaz

Pasto, Nariño, Colombia

Bilingual Customer Support Agent with 3+ years in client services and risk management

  • Provided global customer support for a payment processor campaign, handling inquiries via email focused on tax issues in the US.
  • Delivered specialized support in Trust and Safety, including content moderation and document review to validate clients and identify business risks.
  • Underwent training in security protocols, risk analysis, and quality standards, ensuring precise and ethical handling of sensitive information.
Effective Communication
Advanced
Utilized clear and professional communication skills to assist clients and collaborate within teams.
Bilingual Fluency (Spanish & English)
Expert
Provided support and content moderation effectively in both Spanish and English, enhancing accessibility.
Customer Service & Support
Advanced
Managed customer inquiries, contributed to trust and safety protocols, and handled sensitive information ethically.
Risk Management & Content Moderation
Intermediate
Participated in the review and validation of client documents, supporting risk mitigation efforts.
Adaptability & Teamwork
Advanced
Adapted to protocols and collaborated with teams to ensure quality and compliance standards.

Languages

Español
Nativo
Inglés
Avanzado
See Full Skillset on CazVid
DEC 2021 - DEC 2025
Agente Bilingüe
TELEPERFORMANCE
Brindé atención al cliente global para una campaña de procesador de pagos, gestionando consultas y solicitudes a través de correos electrónicos con un enfoque en la asistencia en temas de impuestos en Estados Unidos., Proporcioné soporte especializado en temas de 'Trust and...
View Complete Work History
🎓
Universidad de Nariño
LICENCIATURA EN ESPAÑOL E INGLÉS
Completed 2024
🎓
Pontificia Universidad Javeriana
DIPLOMADO EN INNOVACIÓN EDUCATIVA
Completed 2023
🎓
Politécnico Grancolombiano
MAESTRÍA EN INNOVACIÓN EDUCATIVA
Completed Actualidad
See Education & Certifications
✨

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