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Nancy Sanchez

El Paso, Texas, United States

Customer Service Professional with 15+ years in telecom and healthcare

  • Resolved denied insurance claims by coordinating with carriers, improving approval rates.
  • Handled customer inquiries across healthcare and telecom sectors, ensuring high satisfaction.
  • Managed medication delivery processes by verifying insurance and provider details, ensuring timely delivery.
Insurance Claims Resolution
Advanced
Investigated and resolved insurance claim issues, including denials and billing discrepancies, ensuring compliance.
Customer Service & Support
Expert
Provided detailed support, troubleshooting, and inquiry resolution for customers in healthcare and entertainment services.
Healthcare & Insurance Coordination
Advanced
Managed complex communication with insurance companies, healthcare providers, and patients to facilitate medication delivery.
Bilingual Interpretation
Intermediate
Provided translation services in English and Spanish to facilitate communication in healthcare and organizational contexts.

Languages

English
Fluent
Spanish
Fluent
See Full Skillset on CazVid
10/2021 - 07/2025
Insurance Resolution
Capgemini
Researched and resolved denied or delayed insurance claims by coordinating with carriers and internal departments., Handled daily claim queues and ensured resolution within compliance and productivity standards., Analyzed EOBs and corrected billing issues, resulting in increased claim approvals.,...
10/2015 - 04/2016
Healthcare Customer Service Advocate
HGS (Hinduja Global Solutions)
Helped customers and members improve their health well-being and sense of security., Responded to complex inquiries regarding benefits, billing, eligibility coverage, and other related information.
10/2010 - 11/2013
Customer Service Representative
Dish Network
Took inbound and outbound calls from customers across the country., Assisted customers with their service questions, billing inquiries, and technical troubleshooting., Walked customers through troubleshooting steps for DISH TV and internet services., Maintained a high customer satisfaction rating...
01/2010 - 08/2010
Professional On-Demand Phone Interpreter
Language Line Solutions
Provided translation services by the English language to Spanish or vice versa for organizations or individuals that had interpretation needs.
03/2002 - 09/2004
Customer Service Representative
Dish Network
Assisted customers with service questions, billing inquiries, and technical troubleshooting.
View Complete Work History
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Tornillo High School
High School Diploma
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Internatinal Business College
Legal Office Specialist
Completed 05/2017
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EPCC (El Paso Community College)
Entrepreneurship and Sales Program
See Education & Certifications

A motivated individual with customer service experience, eager to learn and adapt to new roles.

The transcript does not provide sufficient information to create a professional summary.

The individual has experience in managing insurance claims related to medication, involving communication with insurance companies, doctors, and patients to resolve issues and ensure proper delivery of medication.

Experienced in ensuring timely medication delivery for patients by coordinating with insurance and healthcare providers.

Experienced in ensuring timely medication delivery and managing customer profiles and claims.

dispatcher

Nancy Sanchez is interested in the dispatcher position and has over 15 years of customer service experience.

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