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Justin Danilo Bonilla Lino

Tegucigalpa, Francisco Morazán Department, Honduras

Customer Service Specialist with 5+ years in B2B and healthcare

  • Progressed from Tier 2 customer support to QA and training roles at Teleperformance.
  • Handled customer inquiries via phone, chat, and email, ensuring customer satisfaction.
  • Provided medical customer service, managed enrollment, disputes, and documentation at Humana.
Customer Service
Advanced
Delivered support via multiple channels, addressing client needs and resolving issues efficiently.
Quality Assurance
Intermediate
Audited calls and evaluated performance to improve service quality and training effectiveness.
Technical Skills
Intermediate
Utilized tools like Microsoft Office, SQL, Jira, and Azure DevOps in daily tasks and reporting.
Healthcare Support
Intermediate
Supported medical patients, managed enrollments, disputes, and maintained documentation at Humana.
Training & Presentation
Intermediate
Created training materials and presentations to enhance team performance and onboarding.

Languages

English
Spanish
French
See Full Skillset on CazVid
2019 - 2020
Tier 2 agent
Startek
Customer Services Via phone calls, Provide assistance through Chat and Email
2021 - 2023
Tier 2 agent
Teleperformance
Promote to quality assurance, Audit and evaluate calls, Provide an honest score, Create presentations, Train and create feedback for customer service agents
2023 - 2024
Tier 4 assistant
Humana
Provide Customer service to medical patients, Enroll Members into new programs, Dispute Claims and educate providers, Keep in track transportation and pharmacy documentation
View Complete Work History
🎓
New Generation Christian School
sciences and humanities
Completed 2017
See Education & Certifications
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