03/2025 - Present
Insurance Sales Agent
BKPO
Insurance sales agent based in TX state, focus on selling insurance to car, houses, and business, Opening the account with only car insurance, and showing average conversion of 63% leading to open health insurance and business insurance lines., Mentoring new hires due to performance results,...
06/2024 - 03/2025
Sales Rep
XYZies
Sales representative with focus on communication services such as internet, TV and land lines all over the US., Achieved high amount of sales in the first 2 months of the job., Hability to upsell with security cameras system bundling with internet connection., Problem solving centristic way of...
2021 - 2024
Supervisor/Team leader
Asurion
Supervised teams of 14-18 people in regards of efficiency, ownership, attendance, development, and growth of the company., Supervised 7 different projects with daily meetings, multiple demands from the customer, communication with back office and front line to resolve opportunities., Plan developer...
2020 - 2021
Customer Service Agent
Amazon
Assisting customer into completing orders, authorize refunds, approving taxes removal according to international EU laws, contacting with fulfilment to resolve problems., Completed customer orders by understanding and listening their needs., Explained step by step into taxes processes, and sharing...
2018 - 2020
Tech support/ Billing representative
Cox
Providing tech assistance to the customers in regards to their internet, cable, and phone service., Advanced troubleshooting with DOCSIS 2.1 and 5.0 modems., Explaining bills and helping customers with installment payments., Installing remote services., Scheduling tech appointments.