Oct 2024 - Aug 2025
Customer Service & Operations Assistant
Intellergy
Assisted customers with licensing-related enquiries and transactions using Point of Sale (POS) systems., Captured and processed customer payments accurately and in compliance with company policies., Prepared and submitted daily sales and reconciliation reports., Checked and verified that all POS...
Jul 2023 - Feb 2024
Call Centre Agent
Merchants
Handled high-volume inbound calls in a fast-paced call-centre environment., Assisted customers with billing, refunds, service queries, and account issues., Provided accurate information about products, services, and customer accounts., Verified customer details to ensure data security and...
Jan 2021 - May 2023
Customer Service Consultant
RCS Group
Assisted customers with personal loans, store cards, and credit limit enquiries., Provided account balances, statements, and repayment schedules., Processed payments and debit orders accurately., Educated customers on RCS products and services., Logged complaints and followed up until resolution.