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Xolani Gugulethu Molefe

Johannesburg, Gauteng, South Africa

Infield Technician with 5+ years in Satellite TV & Customer Service

  • Managed installer teams and conducted product training to improve service quality at Multi Choice.
  • Enhanced troubleshooting procedures for DSTV products, reducing resolution times and increasing customer satisfaction.
  • Handled customer interactions including sales, advising, and upgrades, demonstrating versatility across technical and sales roles.
Installer Management
Intermediate
Coordinated and managed technical installers, ensuring adherence to quality standards and operational efficiency.
Customer Service & Sales
Intermediate
Provided pre- and post-sales support for DSTV products and related services, including advising and product upgrades.
Technical Troubleshooting
Intermediate
Resolved DSTV equipment issues and performed quality assurance, improving service reliability and customer satisfaction.
Communication Skills
Advanced
Utilized strong communication skills for effective training, customer interactions, and teamwork under pressure.
Time Management & Integrity
Advanced
Demonstrated honesty, integrity, and effective time management in fast-paced technical and customer service roles.

Languages

IsiZulu
Native
English
Fluent
See Full Skillset on CazVid
Infield technician
Multi Choice
Installer management, Quality assurance, Installer product training, DSTV products troubleshooting and resolution, Provincial installer management and training
Customer care representative
Multichoice
DSTV products sales, Insurance DSTV products sales, Upgrading customer products and giving advice, DSTV Internet sales
View Complete Work History
🎓
University of Zululand
Computers & Literacy
See Education & Certifications
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