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Juan Sebastian Garces

Bogotá, Bogota D.C., Colombia

Customer Support & Sales Specialist with 5+ years in Telecom & Tech

  • Assisted customers in a retail environment at METRO BY T-MOBILE, selling mobile plans and devices.
  • Handled activations, port-ins, and post-sale support, ensuring customer satisfaction.
  • Provided technical support to Apple customers via chat, resolving issues related to iOS, macOS, and Apple services.
Customer Service
Advanced
Delivered effective support and sales assistance in retail and remote settings, ensuring high customer satisfaction.
Technical Support
Intermediate
Resolved technical issues related to Apple products and services, documenting cases and escalating as needed.
Communication
Advanced
Utilized strong verbal and written skills to assist customers and communicate technical information clearly.
Problem Solving
Intermediate
Applied critical thinking to troubleshoot technical problems and facilitate resolutions efficiently.
CRM & Digital Platforms
Intermediate
Utilized CRM tools and digital platforms to document cases, support sales processes, and manage customer interactions.

Languages

Spanish
Native
English
Advanced / Fluent
See Full Skillset on CazVid
2024 - 2025
SALES REPRESENTATIVE
METRO BY T-MOBILE
Assisted customers in English in a retail environment, selling mobile plans and devices., Handled activations, port-ins, and post-sale support.
2025 - 2026
CHAT SUPPORT REPRESENTATIVE (REMOTE)
APPLE
Provided technical support to Apple customers via chat in English., Resolved issues related to iOS, macOS, and Apple services., Documented cases and escalated complex technical issues when needed.
View Complete Work History
🎓
Gimnasio los Arraynaes
High School Diploma
Completed 2023
🎓
Kingston College UK
Full-Time English as a Foreign Language
2024
🎓
Universidad Nacional de Colombia
Mechanical Engineering
Completed Present
See Education & Certifications
✨

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