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Mahlapane Mohoto

Brakpan, Gauteng, South Africa

Case Manager with 3+ years in customer service and client support

  • Managed 80-100 calls per shift, ensuring timely and effective customer support at Europ Assistance.
  • Handled client data entry and booking using CRM, improving data accuracy and service efficiency.
  • Supported community journalism by shadowing senior staff and contributing articles for Caxton Newspaper.
Customer Service Support
Advanced
Handled inquiries, complaints, and conflict resolution using various communication channels.
Data Entry & CRM Management
Advanced
Managed client information and service bookings, ensuring data accuracy and process efficiency.
Reporting & Communication
Intermediate
Prepared reports and followed up on bookings at Europ Assistance, and compiled articles as part of journalistic tasks.
Technical Skills
Advanced
Proficient in Microsoft Office Suite, email/chat handling, and deadline management.

Languages

Bilingual/multilingual communication
See Full Skillset on CazVid
12/2013 - 01/2015
Case Manager
Europ Assistance
Answering and logging 80-100 calls per shift, Managing client information and booking a service onto CRM system, Dispatching internal and external service providers, Reporting writing and following up on the booking
01/2012 - 02/2012
Journalism intern
Caxton Newspaper
Shadow Senior Journalist and Research community stories, Compile Articles for the newspaper
View Complete Work History
🎓
UNISA
BA
Completed In Progress
See Education & Certifications
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