Versatile professional specializing in customer service, team training, technical support, and administrative management across telecom, finance, and IT sectors. Proven ability to lead teams, optimize processes, and deliver excellent client experiences.
Provided customer care, dispute resolution, and account management in telecom, finance, and tech sectors.
Led training sessions, created personalized programs, and supervised team performance in educational and corporate settings.
Performed evaluations, coaching, and technical troubleshooting for large format printers and online platforms.
Handled payroll, scheduling, accountancy, and administrative duties across multiple roles and organizations.
Café Etel
Quality, purchases, accountantcy, distribution, Customer Service
Tele Tech
Mercadeo Telefonico Ardyss International
Agrupación Cultural del Sur
Accountancy of hours for paychecks, Elaboration of calendars, Customer Service to parents, Back up english teacher
Learnex de México
Certificate
Certificate
Certificate
On Going
Discover other professionals with similar experience
Proficient in Microsoft Office Suite, Citrix, Salesforce, Talk Desk, and web management tools.
Learnex de México
Learnex de México
Learnex de México
Learnex de México
Training of staff, supervisor, creation of personalized programs, schedules, follow ups of special cases, customer care, manager of payroll
Learnex de México
Training of staff, creator of On Line presentations, update of system, training on citrix platform, creation of personalized programs, follow up of special cases, specialized customer care with difficult cases, follow ups, manager of payroll
