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Belinda

Waitress with 5+ years of delivering excellent customer service in hospitality

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Nairobi, Nairobi County, Kenya
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Competencies

Customer ServiceExpert

Provided friendly, professional service, handled complaints, and built rapport with guests.

Order ManagementAdvanced

Efficiently took and processed orders with POS systems, ensuring accuracy and speed.

Teamwork & CommunicationAdvanced

Coordinated effectively with kitchen and bar staff during peak hours, supporting seamless service.

Food Safety & HygieneAdvanced

Maintained sanitation standards, followed health regulations, and managed proper food storage.

Multitasking & Time ManagementAdvanced

Handled multiple tables, supported team operations, and prioritized tasks efficiently.

Education

Certificate
East African Institute of Certfified Studies
Completed 2023
High School Diploma
Goibei Girls High School
Completed 2021

Languages

EnglishFluent

Summary

Dedicated hospitality professional with over 5 years of experience in fast-paced restaurant environments. Skilled in order accuracy, guest relations, and team coordination. Adept at handling diverse customer needs, maintaining hygiene standards, and supporting smooth restaurant operations.

Key Achievements

  • Greeted and served diverse customers, ensuring a positive dining experience at The Grill Shack Valley Arcade.
  • Managed accurate food and drink orders using POS software, maintaining high service efficiency.
  • Supported team coordination for daily specials, menu changes, and adherence to health regulations.

Experience

Waitress

The Grill Shack Valley Arcade
January 2023 - Present

Greet and escort customers to their tables, Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies), Prepare tables by setting up linens, silverware and glasses, Inform customers about the day’s specials, Offer menu recommendations...

Skills

Customer ServiceOrder ManagementTeamwork & CommunicationFood Safety & HygieneMultitasking & Time Management
Published on CazVid - May 17, 2026
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