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Katia G GÓMEZ

San Pedro Sula, Cortés Department, Honduras

Customer Service & Technical Support Specialist with versatile industry experience

  • Provided customer service and technical support for telecom accounts including Qlink, Cricket, and Dyson.
  • Handled diverse client inquiries, demonstrating adaptability and problem-solving skills across multiple accounts.
  • Maintained intermediate proficiency in Office tools, supporting efficient communication and administrative tasks.
Customer Service
Intermediate
Delivered customer support for telecommunications and product accounts, ensuring client satisfaction.
Technical Support
Intermediate
Provided troubleshooting and technical assistance for telecom services and products.
Problem Resolution
Intermediate
Applied problem-solving skills to resolve customer issues efficiently across different platforms.
Office Productivity Software
Intermediate
Utilized Office Suite tools to prepare documentation, reports, and communication tasks.
Adaptability to Change
Intermediate
Adjusted to different client needs and account requirements, ensuring continuous service quality.

Languages

Inglés
Intermedio
Francés
Intermedio
Italiano
Intermedio
See Full Skillset on CazVid
Abril 2019 - Agosto 2020
Asesor de servicio al cliente y servicio técnico
Allied Global
Atención al cliente para una cuenta de telefonía del gobierno Qlink
Agosto 2022 - Noviembre 2022
Asesor de servicio al cliente
Concentrix
Asesor de servicio al cliente para cuenta de Dyson
View Complete Work History
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Universidad de San Pedro Sula
Arquitectura
Completed actualidad
See Education & Certifications
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