ES
Contact Now

Erika Katerinn Ruiz Suarez

Bogotá, Bogota D.C., Colombia

Customer Support Specialist with 4+ years in multinational enterprises

  • Provided bilingual technical support via calls, chats, and emails, enhancing customer experience.
  • Reviewed and moderated approximately 300 content items daily, ensuring compliance with standards.
  • Managed daily operations and developed business concept as co-founder of Hamburguesas Santiago's.
Technical Troubleshooting
Advanced
Resolved technical application issues across multiple channels, reducing downtime and improving user satisfaction.
Customer Support
Advanced
Provided bilingual support via calls, chat, and email, addressing customer inquiries and retention strategies.
Content Moderation
Intermediate
Reviewed and moderated content, ensuring adherence to community standards and safety policies.
Operations & Management
Intermediate
Handled daily business operations and staff management as a business co-founder.
Languages
Expert
Fluent in English, Spanish, and Portuguese, supporting diverse customer bases.

Languages

Spanish
Native
English
B2+
Portuguese
A1
See Full Skillset on CazVid
October 2023 - January 2025
Call, Chat, and Email Representative
Intouch CX
Provided bilingual technical support via calls, chats, and emails., Resolved application issues and minimized service downtime., Applied retention strategies to reduce subscription cancellations., Escalated complex technical issues to ensure timely resolution.
February 2025 - December 2025
Content Moderator
Teleperformance
Reviewed and moderated approximately 300 content items daily., Ensured compliance with community standards and safety policies., Conducted risk analysis and applied critical judgment.
July 2022 - April 2023
Chat and Email Representative
Concentrix
Handled customer inquiries via chat and email in English and Spanish., Delivered effective solutions to improve customer satisfaction.
April 2020 - October 2020
Owner and Co-founder
Hamburguesas Santiago's
Managed accounting, staff, and daily business operations., Developed the menu and business concept.
View Complete Work History
🎓
I.E.D. Floridablanca
Technical High School Diploma
Completed 2019
🎓
Colsubsidio
Data Management Course
Completed 2025
See Education & Certifications
✨

Personality Is Everything!

Video introductions create real connections. Show passion, explain motivation, and let the authentic personality shine through – it's what makes profiles unforgettable.

Go to CazVid
🎯

Perfect Matches Await

Complete profiles unlock amazing connections with similar professionals and perfect job opportunities

💼

Dream Jobs Loading

Rich profiles get personalized job matches that align with skills, experience, and career goals

Go to CazVid

Share Erika Katerinn Ruiz Suarez's Profile