Cesar - Risk Analyst with 3+ years in customer service and data analysis
Summary
Dedicated professional with over three years of customer care and data-driven risk analysis expertise, experienced in identifying organizational risks and supporting client relations.
Video Resume
Key Achievements
- Engaged in customer service roles including outbound sales and banking prospects
Skills
Provided customer support via calls and chats, managing client interactions effectively.
Supported risk assessments by collecting, cleaning, and analyzing relevant data.
Assisted in identifying and monitoring potential organizational risks.
Utilized sales scripts for retail outreach and conducted follow-ups for potential clients.
Languages
Experience
Technical advisor I / Customer Service Representative
Concentrix Company
Made outbound calls to follow up with potential clients, Used sales scripts to introduce products and make retail sales, Recorded information in CRM and followed up on leads
Operation associate / Customer banking services
Genpact
Direct contact with banking prospects via chats
Jr. Risk Analyst
WNS
Assist in the identification and assessment of potential risks affecting the organization, Collect, clean, and analyze data to support risk evaluations and reporting., Monitor market trends, regulatory changes, and internal indicators that may impact risk exposure., Contribute to the development...