Cesar Juárez Gómez
Technical Support Specialist with 20 years in customer service and IT
- Provided technical support for small/mid-sized businesses, resolving hardware and network issues.
- Supported large accounts including stadiums and major corporations like Allianz and Comcast.
- Promoted to T2 support at Telletech, demonstrating role progression and expertise in complex problem solving.
Technical Support
Expert
Delivered hardware, network, and POS system support across multiple industries, resolving technical issues efficiently.
Customer Service
Expert
Handled customer inquiries, escalations, and assistance in contact centers for North American clients across sectors.
Network Troubleshooting
Advanced
Resolved network-related problems, including connectivity and hardware issues, for corporate and retail clients.
IT Hardware & Software Support
Advanced
Set up and maintained printers, remote equipment, and troubleshoot platform/browser issues for diverse organizations.
Account Management
Intermediate
Managed escalations and provided dedicated support for large accounts in the hospitality, retail, and utility sectors.
Languages
English
90%
Spanish
100%
July, 2022 - July, 2024
Technical Support
Spoton
Provide technical support to small and midsize businesses, Help merchants with issues related to their POS stations and POS systems, Assist with Payment Terminals and Printers and other hardware, Resolve network related issues, Help with escalations, Provide support to large accounts such as...
October 2021 - December 2021
CSR
Allianz
Provided customer service and roadside assistance in the United States and Canada
November 2020 - March 2021
Tech Support and Dispatch
The Functionary
Provided customer service and tech support for thera-link.com users and providers, Helped with technical issues such as connectivity issues, platform troubleshooting, browser issues, Set up appointments and dispatched technicians for Amazon Stores
January 2018 - January 2020
Home Advisor (CSR)
Porch.com
Provided customer service and helped homeowners to find contractors for home repairs, new builds, installations, maintenance jobs
January 2014 - December 2018
Service Desk Specialist for Aramark
Compucom
Provided IT support to Aramark corporate employees, Helped with software and hardware issues and network problems, Performed back office work
February 2011 - November 2013
Customer Service Representative
Teletech
Worked as customer service representative for TW cable LA, Promoted to T2 or floor walker after 6 months, Covered one of the supervisors for the night shift for the last 7 months
College IPN - Esca Tepepan
Licenciatura
Cesar has over 20 years of experience in customer service and tech support, primarily in contact centers for North American companies. He has worked with banks, cable companies, and provided IT support for small and mid-size businesses. He enjoys...
A committed and people-oriented professional with over 16 years of experience in tech support and customer service at call centers, primarily for North American companies.
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