Cesar Fernando Rodriguez Chicas
Customer Service and Sales Representative with diverse skills in client interaction
- Handled customer calls, resolved inquiries, and documented interactions in the system.
- Contributed to achieving customer satisfaction objectives through service delivery.
- Provided a range of services to customers, demonstrating versatility in customer support roles.
Communication
Advanced
Utilized effective verbal and active listening skills to understand and address customer needs.
Conflict Resolution
Intermediate
Managed customer concerns to maintain satisfaction and foster positive interactions.
Multitasking & Time Management
Advanced
Balanced multiple customer interactions efficiently while meeting objectives under pressure.
Software Tools Proficiency
Intermediate
Recorded and retrieved customer information accurately using various system interfaces.
Languages
SPANISH
ENGLISH
2023 - 2024
CUSTOMER SERVICE AND SALES REPRESENTATIVE
TELEPERFORMANCE
Answering customer calls, resolving questions and problems., Offer different services to customers., Record information in the system., Achieve customer satisfaction objectives.
COLEGIO ARCE JERIEL
Baccalaureate
Completed 2021
UNIVERSIDAD CATOLICA DE EL SALVADOR
Bachelor's Degree
Completed Present
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