Versatile customer support specialist with over 5 years of experience in high-volume call centers, dispatching, and technical support. Skilled in bilingual communication, data accuracy, and team collaboration to enhance customer satisfaction and operational efficiency.
Provided exceptional support in call centers, managing inbound and outbound interactions, ensuring customer satisfaction.
Coordinated technician routes and appointment schedules for emergency and routine services, maintaining accuracy and timeliness.
Maintained detailed records in dispatch and CRM software, ensuring data accuracy and compliance.
Communicated effectively with English and Spanish-speaking customers, supporting diverse client needs.
U.S.-Based Company (Remote)
Manage high-volume inbound service calls from homeowners across the U.S., Schedule and dispatch inspections, cleanings, and emergency service appointments, Coordinate technician schedules, routes, and real-time ETA updates, Handle same-day reschedules, cancellations, and urgent dispatch requests,...
TCS – Nielsen (Remote)
Conduct outbound calls to complete surveys and educate households on meter usage, Handle inbound calls related to surveys, equipment questions, and account concerns, Collect, verify, and document data with strong attention to accuracy and compliance, Contact and onboard pipeline households for...
Shiekh
Handle inbound phone and email inquiries regarding orders and inventory, Process customer orders and ensure accurate order entry, Resolve order issues to support customer satisfaction and retention, Support website accuracy by updating product listings and correcting errors
High School Diploma
College Coursework
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