Cinthya Gissell Ramos García
Customer Service Specialist with 8+ years in client support and technical troubleshooting
- Managed operations for three campaigns at UNIFY CX, focusing on compliance, quality, and team performance.
- Resolved technical issues across multiple services at CINTHYA GISSELL RAMOS GARCÍA, improving customer satisfaction.
- Gained customer service expertise as a Technical Support Agent, addressing customer issues efficiently.
Customer Relationship Management
Avanzado
Utilized CRM tools to manage customer interactions, enhance satisfaction, and maintain loyalty.
Technical Troubleshooting
Avanzado
Resolved technical issues efficiently across multiple services, ensuring quick solutions.
Campaign Management
Intermedio
Managed operations for multiple campaigns, ensuring compliance and performance standards.
Customer Support & Service
Avanzado
Provided technical and customer service support, aiming for high satisfaction and issue resolution.
March 2020 - November 2022
Customer Service Representative
UNIFY CX
Managed operations for three campaigns, ensuring compliance, quality, and team performance through coaching, KPI management, and strategic alignment with client needs.
November 2022 - August 2024
Senior Matter Expert
CINTHYA GISSELL RAMOS GARCÍA
Resolved technical issues across multiple services, ensuring quick, accurate solutions and high customer satisfaction., Used creative problem-solving to deliver tailored solutions, exceeding performance metrics and consistently enhancing customer experience.
March 2018 - September 2019
Technical Support Agent – Upsells
CENTRIX
Gained customer service expertise as a technical support representative, resolving issues promptly with a customer-focused approach.
Technical Support Agent – Upsells
ALORICA
Customer Service Representative
STARTEK
Solomon King Christian School and High School
Bachelor’s Degree
Completed 2016
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