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Profesional en Atención al Cliente y Soporte Técnico con experiencia en entornos remotos
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Competencias
Capacidad para resolver consultas y problemas de clientes de manera eficiente, garantizando una experiencia positiva.
Habilidad para gestionar agendas, coordinar eventos y manejar múltiples tareas simultáneamente.
Facilita la colaboración efectiva entre diferentes áreas para lograr objetivos comunes.
Capacidad para identificar rápidamente soluciones en situaciones diversas, mejorando procesos y satisfacción.
Experiencia en la gestión eficiente de tareas y comunicación en entornos virtuales y de alta demanda.
Educacion
Idiomas
Resumen
Cintia combina habilidades en atención al cliente, organización y soporte técnico, con experiencia en entornos internacionales y remotos, enfocada en optimizar experiencias y procesos.
Logros Clave
- Brindó soporte técnico eficiente a clientes internacionales en Amazon, mejorando la satisfacción del cliente en un entorno de alta demanda.
- Coordinar y gestionar programas académicos y culturales en Nosara Spanish Institute, optimizando la experiencia educativa y cultural.
- Gestionó con éxito reservas y atención personalizada a huéspedes en Pura Vida Management, incrementando la satisfacción y fidelización.
- Organizó eventos corporativos y viajes grupales en Swiss Travel Liberia, asegurando precisión y cumplimiento en cada detalle.
Experiencia
Technical Support & Customer Service Agent (Brazil Market - Remote)
Assisted customers with troubleshooting technical issues through phone, email, and messaging platforms.. Provided timely and professional customer support in a high-volume remote environment.. Resolved customer inquiries while maintaining a strong focus on customer satisfaction.. Utilized multiple internal systems and tools to troubleshoot customer issues and document cases.. Demonstrated strong problem-solving, communication, and multitasking abilities while meeting performance targets.. Maintained accurate records and customer information.
Assistant to the Director
Served as the primary point of contact for students, teachers, prospective clients, and visitors.. Managed scheduling, logistics, and administrative coordination for academic and cultural programs.. Responded to inquiries and provided guidance regarding courses, accommodations, and institute services.. Coordinated communication among students, instructors, and administrative staff to ensure efficient operations.. Maintained accurate records and supported daily administrative processes.. Proactively identified and resolved operational challenges while maintaining high service standards.
Customer Service Agent & Concierge
Served as a primary point of contact for guests before, during, and after their reservations.. Responded to inquiries and provided accurate information regarding accommodations, transportation, tours, and local services.. Coordinated reservations, shuttle services, vehicle rentals, restaurant bookings, and guest activities.. Resolved customer concerns professionally while balancing guest satisfaction and company policies.. Managed multiple requests simultaneously in a fast-paced customer-focused environment.. Maintained clear communication with guests, service providers, and internal teams to ensure seamless operations.
Sales and meetings assistant
Coordinated corporate events, meetings, and large-scale group travel arrangements.. Managed hotel, restaurant, transportation, and excursion reservations while ensuring accuracy and timely execution.. Served as a liaison between clients, suppliers, hotels, and service providers to ensure seamless operations.. Provided on-site support for corporate incentive groups at hotels, airports, and excursions.. Maintained clear communication with multiple stakeholders and handled last-minute adjustments efficiently.. Assisted with administrative and logistical tasks while managing multiple priorities and deadlines.