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Clarc
Software Support Specialist
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Competencies
Demonstrated experience with HTML.
Demonstrated experience with CSS.
Demonstrated experience with Javascript.
Demonstrated experience with PHP.
Demonstrated experience with MySQL.
Education
Summary
Software Support Specialist open to new opportunities
Experience
Software Support Specialist
Delivered exceptional technical support, earning top customer "promoter" ratings for efficient and empathetic issue resolution.. Achieved high customer satisfaction feedback by consistently providing accurate guidance and troubleshooting for complex QuickBooks configurations.. Identified customer needs during technical support sessions to successfully upsell additional software units.. Drove incremental revenue by recommending appropriate product upgrades based on specific user workflows and payroll requirements.
Software Developer Intern
Implemented and debugged automation scripts to streamline the Export Team’s job posting process, reducing manual workload and error rate.. Developed a “Status Checker” tool to automate service status monitoring, improving response time and reducing downtime.. Regularly generated and maintained reports for stuck jobs to assist in early detection and resolution of issues.. Documented processes and created simple user guides for the automation tools developed during training.
Freelance Game Developer
Employed C# programming skills and Unity expertise to implement Country Club Hustle's game mechanics and features.. Debugged several game features ensuring smooth functionality and a seamless user experience.. Collaborated with the development team for the Country Club Hustle project.
Startup Chief Technology Officer
Oversaw project management for Padara delivery app, coordinating tasks and progress using the Agile methodology.. Implemented and managed the pre-registration system for Faeriedale using Firebase for seamless user authentication.