Experienced contact center professional with 5 years in customer service, team leading, and client reporting. Skilled in handling high-level client communications and proficient with various digital tools.
Extensively handled customer inquiries, providing solutions and support.
Led team activities and managed client reports, improving communication and client rapport.
Prepared and delivered daily updates and reports to high-level clients.
Utilized strong organizational and time management skills to handle multiple tasks efficiently.
Familiar with tools like Canva, CAPCUT, Ring Central, Zendesk, Google Workspace, Excel, and MS Office.