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Claudio Ernesto Rosales Daniel

Honduras

Customer Service & IT Specialist with 10+ years of experience

  • Provided customer service for major companies such as Comcast, Xfinity, Amazon, and Earthlink, ensuring customer satisfaction.
  • Managed front desk operations and reception departments at multiple hotels, overseeing resident and department management.
  • Held roles ranging from computer assistant to store manager, demonstrating versatility and leadership in retail and IT environments.
Customer Service
Expert
Handled customer inquiries and support for top-tier companies, maintaining high levels of client satisfaction.
IT Support
Intermediate
Provided computer assistance and IT support in corporate settings, managing technical issues and system operations.
Front Desk & Reception Management
Advanced
Led front desk teams at hotels, managing guest check-ins, reservations, and departmental operations.
Team Leadership
Intermediate
Managed store personnel and department staff, coordinating daily activities and staff responsibilities.
Content & Media Handling
Beginner
Has experience in managing video content and customer interactions related to media services.

Languages

Castellano
nativo
Ingles
100%
See Full Skillset on CazVid
Jan 2022 - Dec 2022
Expert MRI Agent
IMPACT BPO
1998 - 2020
Tech & Customer service Rep
STARTEK
EARTHLINK UNIVERSAL AGENT
KNOAH SOLUTIONS
DEC 2015 - AUG 2017
Computer Assistant (I.T.)
C.A. CORPORATION
June 2012 - May 2013
Computer Assistant (I.T.)
C.A. CORPORATION
Jun 16 2009 - Jul 20 2011
Store manager
GRUPO AUTOLATAS HONDURENAS S.A. de C.V
January 2003 - June 15, 2009
Store manager
PUSH PLAY FAMILY ENTERTAINMENT
Customer Service Rep.
ATT&T Phone Corp.
Front Desk Clerk / Manager of Dept. of reception and Front Desk
FANTASY ISLAND BEACH RESORT AND MARINA HOTEL
Front Desk Clerk / Manager of Dept. of reception and Front Desk / Resident manager
HOTEL PLAZA SAN MARTIN
View Complete Work History
🎓
U.N.A.H.
SYSTEMS ENGINEER
Completed 2012
🎓
UNITEC
Systems Technician
🎓
U.N.A.H.
TESOL International
Completed 2004
See Education & Certifications

Claudio has experience in customer service, having worked with major companies such as Comcast, Xfinity, Amazon, and Earthlink.

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