Cristhian - Customer Service with 3+ years in client support & operational roles

Provided customer support for financial and technology products, handling complex issues efficiently.

Streamlined administrative workflows, managed communication systems, and improved process efficiency.

Developed engagement strategies that significantly increased online reach and interaction.

Supervised teams, monitored KPIs, and provided coaching to ensure high performance.

Utilized tools like Excel for data tracking, analysis, and report generation to improve decision-making.

Delivered high-quality customer support for a financial institution, resolving an average of 50+ inquiries daily., Maintained a 95%+ customer satisfaction rating by efficiently handling complex cases and escalations., Collaborated with cross-functional teams to streamline customer interaction processes, reducing handling time by 15%.

Expanded social media reach from 30,000 to 400,000 followers by implementing data-driven engagement strategies., Improved post interaction by 60% through audience research, targeted content creation, and real-time engagement., Launched and managed new brand accounts, achieving 100,000+ followers within months.

Managed Office 365 tools, company email, and internal communication systems to enhance workflow efficiency., Organized and streamlined administrative processes, reducing document retrieval time by 30%., Coordinated meetings and schedules, ensuring seamless internal communication and task prioritization.

Achieved a top performance ranking, leading to a promotion from customer service agent to floor supervisor., Supervised a team of 15+ agents, consistently surpassing KPI targets in 10 out of 12 months., Provided coaching and real-time support, improving team resolution efficiency by 20%., Handled supervisor escalations, ensuring high service quality and a 90%+ issue resolution rate.

Maintained a 100% compliance rate with customer satisfaction metrics, ranking in the top 5% of agents., Assisted customers with device sales and wireless plan support, increasing upsell conversion rates.

Enhanced financial reporting accuracy by integrating Excel-based tracking and analysis., Streamlined data entry and report generation, reducing processing time by 25%., Managed vendor coordination, inventory, and payment processing, ensuring smooth operations.