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Customer Service Representative
Contacto
Competencias
Experiencia demostrada en Customer service and support.
Experiencia demostrada en Sales and product/service consulting.
Experiencia demostrada en Complaint handling and resolution.
Experiencia demostrada en Problem solving and decision making.
Experiencia demostrada en Working under pressure and handling high call volume.
Educación
Idiomas
Resumen
Customer Service Representative buscando nuevas oportunidades
Experiencia
Customer Service Representative
Handled inbound calls for an HMH campaign, a company that distributes books and educational materials to schools in the United States.. Took orders from teachers and school staff, tracked order status, and provided order information.. Managed requests for documents and invoices, as well as order cancellations and modifications.. Handled back-office tasks and responded to customer emails.
Customer Service Representative
Provided customer service for Cricket, a mobile phone carrier, in a seasonal position.. Delivered first-level technical support (troubleshooting) and advised customers on phone plans.
Customer Service Representative
Assisted customers of a water and sewer company in a high-demand seasonal position.. Handled billing inquiries, leak and drainage issue reports, and customer complaints, escalating cases when necessary.. Answered email requests, including new service connections and payments.
Customer Service Representative
Provided remote phone support to customers in the United States, Canada, and Mexico for a hotel reservation intermediary company.. Managed reservations, cancellations, changes, and refunds; communicated directly with hotels to resolve check-in/check-out issues.. Supported sales of additional services with no commission structure.
Prototype Warehouse Materials Handler
Prepared component kits for electrical harness manufacturing, delivered to operators to build prototypes.. Coordinated with engineering and quality control during the prototype review process.. Controlled and organized material inventory.