Professional Customer Support Specialist | CazVid

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Cristian Jajet Guerra Marroquin

Lima, Lima Province, Peru

Customer Service Professional with 10+ years of experience in BPO industry

  • Progressed through multiple roles across different companies, demonstrating adaptability and skill development.
  • Gained diverse experience in customer support, technical assistance, and account management.
  • Contributed to team projects and maintained consistent performance in fast-paced environments.
Customer Service
Advanced
Provided high-quality support to customers, resolving queries effectively and enhancing satisfaction.
Communication Skills
Expert
Facilitated clear, professional communication with clients and team members across various channels.
Problem Solving
Intermediate
Identified issues and implemented solutions to ensure seamless service delivery.
Team Collaboration
Advanced
Worked collaboratively within teams to achieve common goals and improve processes.
Technical Support
Intermediate
Provided technical assistance and troubleshooting for client accounts.
OCT2023 - JAN 2024
TECHSTYLE
NOV 2022 - JAN 2022
TELEPERFORMANCE
JUL 2021 - DEC 2021
A365
SET 2018 - NOV 2018
TRUSTCORP
AUG 2017 - DEC 2017
A365
FEB 2017 - APR 2017
ALLUS
MAY 2015 - AUG 2015
KONECTA BPO
APR 2014 - ENE 2015
GSS
?
IESTP “Manuel Seoane Corrales”
Computing and Information

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