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Cristian Andrey Peña

Cúcuta, Norte de Santander Department, Colombia

Customer Service and Support Specialist with 5+ years of bilingual experience

  • Provided bilingual support and translation services for diverse client needs at Teleperformance Colombia
  • Assisted with administrative organization and customer service tasks at Asegura2.com
  • Taught English and developed personalized learning strategies to improve student proficiency
Customer Support
Advanced
Handled inbound and outbound calls, providing support and translating for clients.
Administrative Assistance
Intermediate
Organized paperwork, provided commercial assistance, and supported operational activities.
English Teaching
Intermediate
Designed lessons, assessed student progress, and employed strategies to improve language skills.
Language Skills
Expert
Fluent in English, used for translation, support, and instructional purposes.

Languages

English
B2
See Full Skillset on CazVid
2 de febrero de 2021 - 30 de septiembre de 2022
Commercial and admin assistance
Asegura2.com
commercial assistance, assistance organizing paper work, customer service
2 de enero de 2024
English teacher
Asegura2.com
Giving lessons, doing searching and strategies to improve the students' English level, reviewing topics to assure what they have done and studied
20 de octubre de 2022 - 11 de julio de 2024
Agente bilingüe, specialist support and TSS or technical specialist support
Teleperformance Colombia
taking inbound and outbound calls, translating for clients who do not understand English, following processes of the company, giving support, full knowledge about the policies
View Complete Work History
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Nuestra señora del milagro
Bachelor
Completed 2020
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Jamestown english center
Completed 2020
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British council, idp and Cambridge assessment
IELTS
Completed 2020
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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