Cristofer - Data Analyst with 5+ years in telecommunications and customer support

Tegucigalpa, Francisco Morazán Department, Hondurasen

Conducted audits for production, approving or denying Engineer Jobs, and managing costs and budgets at RTA

Supported multiple Lines of Business (LOBs) with reporting, staffing, scheduling, and training at Startek

Publicado en CazVid

Resumen

Professional with over 5 years of experience supporting telecommunications and retail operations, specializing in data analysis, team training, and customer service.

Logros Clave

Led training for RTA staff across different regions and platforms, enhancing operational proficiency

Habilidades

Data AnalysisIntermediate

Performed audits, managed reports, and supported data-driven decision-making processes.

Customer Support & ServiceIntermediate

Handled technical support, sales, and customer service at Startek across various channels.

Team Training & SupportIntermediate

Conducted training sessions for new and existing staff, supporting operational readiness.

Budget & Schedule ManagementIntermediate

Managed OT budgets, created schedules, and provided operational recommendations.

Operational ReportingIntermediate

Generated reports regarding LOBs, finance, and staffing to inform strategic decisions.

Idiomas

Spanish(Native)English(Advanced)Portuguese(B1)

Experiencia

Data Analyst

RTA

Jan 2020 - Currently

Make audits for production, approve or deny Engineer Job, Cost and budgets., Customer Service Agent (Technical Support, Sales), Training Assisting for 10 Waves for Xfinity Mobile, Floor Support, Sales Champion, RTA for Xfinity Mobile (T1, T1, Retail Voice and Chat) RTA Walmart (Voice, Chat and Email) Data Analyst Support for all Startek LOB's, Reports regarding LOB and Finance, PTO, Action Plans, Supporting LAT, Staffing, Creating schedules recommendations per LOB, Training RTA for Startek Honduras (Comcast (TGU & SPS), Xfinity Mobile (TGU & SPS), Altice, Walmart), Manage OT budgets.

Customer service agent in sale for USA

Startek

Oct 2018 - Jul 2019

Customer Service

Startek

Oct 2019 - Jan 2020

Professional Computer Technical

Instituto Tecnologico Cybernet

2014 - 2016

Educacion

CEUTEC

System Engineering

Este es mi perfil