Crystal - Data Analyst with 5 years of experience in healthcare analytics

Applied statistical methods to interpret complex healthcare datasets and support organizational insights.

Designed and optimized SQL queries to extract and manipulate large datasets for reporting purposes.

Created visual dashboards and reports using tools such as Tableau and Power BI for stakeholder presentations.

Utilized Python for data cleaning, automation, and analysis tasks to improve efficiency.

Directing inbound & outbound calls regarding quotes to ship client vehicles., Customizing quotes, trip planning, coordinating pickup & delivery, processing payment, tracking & updating orders as shipment progresses., Monitor & proactive attention to delays, damages or client issues, assisting with insurance claims if needed by providing correct documentation, outlining the process and procedure.

Assisting customers and coworkers sanitize and maintain the customer vehicle’s appearance while working closely with the clients to match individuals with available detailing packages., Signing up new customers, updating membership records, scheduling windshield repairs or replacements, meeting daily sales quotas., Networking for new business.

Assisting Hyundai customers with manufacturer warranty coverages for repairs, recalls, routine maintenance or reimbursement for work completed., Close adherence to all company rules for honoring manufacturer warranty work completed and approving payment for repair shops., Knowledge of automotive components and systems required for accurate reporting and cost approval of work completed.