Dahana - CCTV Agent Call Center on-Site Night Shift

Demonstrated experience with Multilingual communication.

Demonstrated experience with Customer service & client support.

Demonstrated experience with CRM systems (Salesforce, Zendesk, CRM platforms).

Demonstrated experience with Conflicts resolution & problem solving.

Demonstrated experience with Critical Thinking.

Provide consecutive medical interpretation between French and English-speaking patients and healthcare providers.. Ensure accurate and culturally appropriate communication in clinical settings.. Maintained high customer satisfaction through clear communication and efficient service.. Support understanding of diagnoses, treatment and medical procedures.

Handled high volume customer inquiries via phone, chat and email for international clients including Cricket Wireless, L’occitane and Doordash.. Provided customer support problem resolution and sales assistance in a fast-paced environment.. Maintained high customer satisfaction through clear communication and efficient service.. Worked with multiple systems and CRM tools to manage customer accounts and requests.