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Customer Service & Relationship Management Specialist
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Competencies
Proficient in managing client interactions, resolving issues, and ensuring positive customer experiences.
Skilled at establishing trust and rapport with clients, prospects, and team members to foster long-term connections.
Effective in bilingual communication (English and Spanish), facilitating clear exchanges in diverse settings.
Experienced in working collaboratively with teams to achieve organizational goals and improve service delivery.
Education
Languages
Summary
Dedicated professional with experience in customer service, relationship building, and team collaboration across health services, retail, and insurance sectors. Fluent in English and Spanish, committed to delivering exceptional client experiences.
Key Achievements
- Managed appointment scheduling and client interactions at European Wax Center, ensuring smooth operations.
- Built strong relationships with prospective students and families, enhancing community engagement at Osceola Community Health Services.
- Collaborated with underwriting teams to develop competitive insurance policies, increasing customer satisfaction and retention.
Experience
Recepcionista
Atendí llamadas telefónicas y gestioné citas para especialistas en depilación.. Asistí en la preparación del área de recepción y en la organización de productos.
Interna
Construí relaciones con reclutas prospectos y sus familias al destacar los programas académicos de la universidad, la vida estudiantil y la cultura atlética.. Interactué con familias que visitaban la oficina de admisiones de pregrado y las guié al personal adecuado.. Atendí preguntas e inquietudes relacionadas con el proceso de admisión.. Asistí a los departamentos administrativos (Recursos Humanos, Finanzas, Legal y Mercadeo).. Gestioné la cuenta de redes sociales.. Manejé registros confidenciales y los cargué en el software correspondiente.
Representante de seguros / Gerente
Trabajé cercanamente con el equipo de suscripción para garantizar pólizas competitivas y lucrativas.. Desarrollé relaciones profesionales con prestamistas hipotecarios y concesionarios de automóviles para generar nuevas oportunidades de negocio.