Dania - Call Center Agent with customer service and communication expertise

Bogotá, Bogota D.C., Colombiaen

Provided personalized support and efficient query resolution via phone and digital channels

Managed customer claims, delivering timely solutions to ensure a positive experience

Published on CazVid

Summary

Dedicated call center agent skilled in customer support, communication, and conflict management, with a focus on achieving service excellence.

Key Achievements

Demonstrated effective communication, conflict resolution, and work under pressure

Skills

CommunicationAdvanced

Applied effective communication skills to interact clearly with customers and resolve issues.

Customer ServiceAdvanced

Handled customer inquiries, provided support, and maintained high customer satisfaction levels.

Crisis InterventionIntermediate

Utilized psychological principles to manage customer complaints and conflict situations effectively.

CRM SystemsIntermediate

Familiar with CRM tools to document interactions and monitor service quality and KPIs.

Languages

Español(Nativo)

Experience

Agente de call center

Call center

10/2022 - 03/2023

Experiencia en atención al cliente en call center, brindando soporte personalizado y resolviendo consultas de manera eficiente a través de canales telefónicos y digitales., Capacidad para gestionar reclamos, proporcionar soluciones oportunas y garantizar una experiencia positiva para el cliente., Hábil en la comunicación efectiva, manejo de conflictos y trabajo bajo presión, con un enfoque orientado a resultados y la satisfacción del usuario., Familiaridad con sistemas CRM y compromiso con el cumplimiento de indicadores clave de desempeño (KPI), como tiempos de respuesta y calidad del servicio.