Dedicated professional with experience in healthcare support, client relations, and social media management. Skilled in de-escalation, communication strategies, and software tools to enhance organizational engagement and client satisfaction.
Experienced in handling customer inquiries via calls, emails, and in-app messages with a focus on resolution and satisfaction.
Skilled in managing internal and external communications, developing social media campaigns, and ensuring consistent branding.
Proficient in applying de-escalation and trauma-informed approaches to support clients in distress.
Competent in using Odoo, Zendesk, Microsoft Office, Slack, and Beehive for various support and communication tasks.
Extend HomeHealthcare
Apply de-escalation and risk-minimisation strategies to support clients showing early signs of distress, ensuring safety and emotional stability.. Use trauma-informed, recovery-oriented approaches to promote autonomy, emotional regulation, and psychological safety, including grounding and sensory modulation techniques.. Facilitate engagement in structured psycho-social routines, encouraging executive functioning, routine adherence, and therapeutic participation.. Support clients during community engagement, managing anxiety, disorientation, or behavioural challenges in public settings.. Collaborate with multidisciplinary teams to develop and review safety plans, ensuring coordinated and holistic support.. Provide person-centred daily living assistance, including personal care, mobility support, and safe use of manual handling equipment.. Implement individualised care plans, offering medication prompts, emotional support, and empowerment-focused guidance.. Maintain accurate documentation and case notes, ensuring continuity of care and effective communication during handovers.. Build and maintain trusting, culturally sensitive relationships with clients and their families, fostering safety, dignity, and self-determination.. Ensure clients can participate in daily life by assisting with transport to appointments, social activities, and community programs.. Foster a positive, inclusive, and empowering environment that promotes independence, resilience, and self-esteem for women and vulnerable individuals.
Securex Kenya
Serving as the main point of contact in all matters related to client concerns and needs.. Handling inquiries and requests from customers and addressing their needs.. Scheduling technical team visits based on client needs.. Building and strengthening client relationships to achieve long-term partnerships.. Maintaining and updating accurate client records, keeping track of any contract updates, service contracts, and renewals.. Staying on top of accounts, ensuring they receive services that are within their budget and meet their needs.. Proactively identifying the root cause of clients’ complaints and resolving them in collaboration with involved departments to reduce repeat complaints.. Identifying service gaps and advising the client and management accordingly with resolutions.. Offering support to the collections team regarding client accounts and all outstanding bills.
Bachelor of Science
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