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Customer Service & Front Desk Associate
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Competencies
Demonstrated experience with Guest Relations & Customer Service.
Demonstrated experience with Active Listening.
Demonstrated experience with Conflict Resolution.
Demonstrated experience with Problem Solving.
Demonstrated experience with Time Management.
Education
Languages
Summary
Professional profile
Experience
Customer Service & Front Desk Associate
Managed guest check-in and check-out, ensuring a professional and efficient arrival experience. Responded to guest inquiries and complaints, resolving issues promptly and professionally. Coordinated with internal departments to fulfill guest requests and special accommodations. Maintained accurate records of reservations, guest interactions, and daily reports. Communicated with international guests in Dutch and English
Front Desk & Guest Services Associate
Handled guest check-in, check-out, and room assignment with accuracy and professionalism. Served as the first point of contact for guest concerns, escalating issues when appropriate. Managed phone and in-person inquiries, maintaining a courteous and calm demeanor. Assisted with administrative tasks including booking confirmations and record keeping
Restaurant Service Staff
Delivered attentive table service in a fast-paced restaurant environment. Took and relayed orders accurately, ensuring customer satisfaction throughout the dining experience. Handled customer requests, dietary questions, and complaints with professionalism. Collaborated with kitchen and floor staff to maintain service flow during peak hours