Daniel - Especialista en Ventas y Soporte Técnico con experiencia en atención al cliente en EE. UU.

Experiencia en ventas directas, recontratación y manejo de altas volúmenes en mercados internacionales, logrando cumplir y superar metas establecidas.

Capacidad para resolver problemas hardware y de conectividad en entornos digitales, mejorando la experiencia del usuario final.

Habilidad para ofrecer soporte multicanal con énfasis en resolución en la primera llamada y satisfacción del cliente.

Proficiencia en inglés y español, facilitando la interacción efectiva con clientes internacionales y equipos multiculturales.

Successfully rehired based on previous high-performance history, quickly transitioning back into high-volume sales operations for the U.S. travel market.. Hand-selected for promotion to Tier 2 after 18 months of excellence in Hotel sales. Entrusted with complex 'Bundle' sales (Flight + Hotel + Rental Car), utilizing advanced negotiation and cross-selling skills.. Leveraged 7+ years of customer service expertise to build rapport and trust with clients, consistently exceeding sales targets for comprehensive travel packages.. Mastered the use of specialized travel booking platforms and CRM tools to manage multi-component reservations with high accuracy and efficiency.

Specialized in Self-Installation Kit (SIK) support and digital cable diagnostics, resolving complex hardware and connectivity issues for Xfinity customers in the U.S.. Successfully pivoted from on-site operations to a fully remote (Work from Home) environment during the COVID-19 pandemic, maintaining 100% uptime and meeting all performance KPIs.. Spearheaded a hybrid operational model in 2021, maintaining high performance and self-management during the transition between on-site and remote environments.. Optimized a 7-hour shift schedule to maximize resolution rates, consistently achieving high marks in First Call Resolution (FCR) and customer satisfaction.

Provided high-level customer service for the U.S. market, handling inquiries regarding billing, service plans, and technical troubleshooting with a focus on First Contact Resolution (FCR).. Hand-selected based on performance to join a 5-month pilot project for chat-based support. Managed multiple concurrent digital interactions, maintaining high CSAT (Customer Satisfaction) scores and demonstrating strong written C1 English proficiency.. Successfully transitioned back to voice operations after the pilot, demonstrating adaptability and the ability to maintain professional communication standards across different platforms.