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Daniel Eduardo Montañez Quimbayo

Bogotá, Bogota D.C., Colombia

Help Desk Analyst with 5+ years of technical support in payments and IT

  • Managed user accounts and developed internal tools via Paystore, Prisma, GPS, ATERM, and Salesforce for Prisma Medios de Pago.
  • Resolved hardware/software issues and documented technical incidents through ticketing systems in a help desk environment.
  • Provided technical support and maintenance for computer hardware and software, ensuring operational readiness and client satisfaction.
Help Desk Support
Advanced
Provided incident diagnosis, problem resolution, and user account management in a corporate IT setting.
Technical Troubleshooting
Advanced
Diagnosed and resolved hardware and software issues across various platforms, maintaining system integrity.
Database Maintenance
Intermediate
Managed database updates and backups using remote servers and cloud infrastructure.
Content Creation & Editorial
Intermediate
Generated informative texts, managed content editing, and created advertising strategies for diverse clients.
Customer Service
Advanced
Ensured high-quality service delivery through effective communication and problem-solving across multiple roles.

Languages

Inglés
Nivel oral y escrito intermedio.
See Full Skillset on CazVid
2019 - 2023
Analista help desk de incidentes y reactivaciones
Logitec - VISA - Prisma Medios de Pago
Administración de usuarios y desarrollo de herramientas internas de la organización mediante plataformas Paystore, diagnostic Prisma, GPS, ATERM y SALESFORCE., Diagnosticar y resolver problemas de hardware y software., Rastreador y analista de problemas., Gestionar, activar y mantener cuentas de...
2015 - 2018
Soporte técnico informático
Soluciones Informativas EVA
Soporte de mantenimiento de equipos de computo, revisión de hardware y software, instalación de programas y juegos., Diagnóstico del estado de los equipos., Gestión de operatoria de uso de programas web, brindando información de manera comprensible y relevante., Controlar la operación y el...
2012 - 2015
Redactor y Editor
Enter Palermo
Generación de textos y contenido informativo editorial., Consultoría online y presencial de registros y creación de pautas publicitarias a micro empresas, pymes y medianas empresas., Editor y corrector de contenidos editoriales y edición de textos., Creación y administración de base de datos con...
2009
Producción de sonido
Academia de Artes Guerrero
View Complete Work History
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